Booking Terms and Conditions

In these terms and conditions, ‘you’ and ‘your’ means all people named on the booking form and in the holiday party.  ‘We’, ‘us’ and ‘our’ means
When you book a South Lakes Escapes self catering property you are entering directly into a contract with the owner of the property.

1. Making your booking  All bookings depend on the property being available.  The person making the booking must be at least 18 years old at the time of booking.  By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these Terms and Conditions. The person making the booking is responsible for making all payments due to us.Once we have received the payment due, we will issue a Booking Confirmation as soon as reasonably possible.When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.This Booking Confirmation email is our acceptance of your booking and the point at which a contract with the property owner will begin.We have the right to refuse any booking before we send a Booking Confirmation email. If we do this, we will tell you by email and promptly refund any money you have paid to us. In this case we will not have any legal responsibility to you.The Booking Confirmation email will show your booking details and the amount you still owe (if applicable) for the booking.  As soon as you receive this email, you must check the details carefully. If anything is not correct, you should tell us immediately.  It is your responsibility to check your emails regularly and to let us know about any change to your email address.Once we have received a final balance payment we will send an emailed confirmation.
2. Payment  At the time of booking, a 25% non refundable deposit is due.  This 25% is calculated from the total cost, including any holiday extras selected.   This is to be paid by via our booking system.  We only accept payment in Pounds Sterling.  We must then receive the rest of the money owed no less than 6 weeks (42 days) before the start of your booking.  If you book less than 6 weeks (42 days) before the start of your holiday, we must receive full payment at the time of booking.If you do not pay any final balance payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid.Security Deposit We require a security deposit for all guests. Reasonable itemised deductions will be made for the cost of repairs or replacement of missing items, damage. breakage or additional cleaning. Where such costs exceeds the security deposit limit the customer remains liable and will pay such excess to us within 14 days of notification.
3. Pricing  We may increase or reduce the prices of unsold products or correct mistakes in pricing at any time before we confirm your booking. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.All prices quoted or otherwise given to you include all charges.  All prices are for the property and are not on a per person basis.  Occasionally prices are rounded to the nearest pound sterling.Our prices are inclusive of bed linen, towels and electricity. Wi-fi is provided for reasonable use. Unreasonable usage charges apply and we reserve the right to invoice for any usage we feel unreasonable.
4. Website details  We aim to make sure that the information provided is presented accurately on our website, third party listing sites and any other promotional literature or material we produce and provide. There may occasionally be small differences between the actual property and its description. This is usually because we are always aiming to improve services and facilities. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website or advertised elsewhere. We make reasonable efforts to make sure that information we give you about the property and its facilities or services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and services, unless this was caused by our negligence.
5. Changes to your booking
   a) Changes by you. If you want to change any detail of your confirmed booking (eg change dates), we will do our best to make the changes.  We must receive this request by email from the person who made the booking.  We can only make changes to your confirmed booking if the new dates are available.  We cannot guarantee this request.There is a £25 administration fee for any changes made to bookings.   If we are unable to make the change requested, the original booking will continue to be valid unless cancelled in accordance with these Terms and Conditions.b) Changes by us  If in the unfortunate event we have to make changes to your booking (eg serious repair work needed at the property you booked) we will try to find a suitable alternative booking at another of our properties.  If this is not possible, we will refund all sums paid by you for this booking.  This will be our only obligation or liability to you in such circumstances.
6. Cancellations/Insurance
   a) Cancellations by you If you have to, or want to cancel your booking, you must contact us by email as soon as possible. The day we receive your notice to cancel is the date on which we will cancel your booking.  Where you cancel the booking (irrespective of the reason for cancellation) a cancellation charge will be due in respect of our lost costs as follows:

   No of days before the start date of your holiday that we receive notice to cancel.	Cancellation Charge
   More than 6 weeks (42 days)	Full deposit
   Less than 6 weeks (42 days)	Total cost

   We recommend that you take out enough travel insurance to cover you for your total stay.
   In particular we strongly recommend you have adequate insurance in place to cover yourself for cancellation. We cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.

   b) Cancellations by us  We do not expect to have to make any cancellation or changes to your booking. However, in exceptional circumstances we have the right to do so.  We will contact you as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change.

7. Events beyond our control  We will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not, even with all due care, expect or avoid, including: natural disaster; acts of terrorism; malicious damage; keeping to any law or governmental order, rule, regulation or direction; insolvency or bankruptcy of an owner; fire, flood, snow or storm; other circumstances affecting the supply of goods or services.
8. Our legal responsibilities to you  We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond our control. If we know about a problem before you arrive, we will contact you to let you know.  We cannot be held responsible for the breakdown of equipment such as, boilers, washing machines, nor for the failure of public utilities such as water, gas, electricity or telecoms. If you report such a problem during your stay, we will do our upmost to resolve it for you, as promptly as possible.  If a contractor needs to enter the property to repair a problem you have reported during your stay, we will give him/her access to do so.
9. Disabilities and medical problems.  If you or any member of your party has any medical issues or disability that may affect your booking, please tell us as early as possible. If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.If you or any member of the party has a pet allergy, we cannot guarantee that dogs, or other pets, have not stayed in the property, nor can we accept any responsibility for any subsequent health reaction.If you or any member of the party has a pet allergy, we cannot guarantee that animals have not stayed in the property, nor can we accept any responsibility for any subsequent health reaction.
10. Your Holiday  Arrival and departure – You can arrive at your property at any time after 4 pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period.  You must leave by 10am on the last day.   If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let us know you are arriving late, we may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid.
11. Condition of use  You and all members of your party agree to keep the property, its contents and outdoor areas, clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted.You are responsible for the actual costs of any breakage or damage in or to the property – along with any extra costs that may result – which are caused by you or any members of your party. We can ask for an extra payment from you to cover any related costs including extra cleaning costs.We can refuse to allow you into the property or ask you to leave if we believe you or any member of your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. In these situations you will not receive a refund of any money you have paid for your booking. And we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.)  We are not under any obligation to find any alternative accommodation for you.Courtesy– we ask you to show courtesy to the occupants of other nearby properties in particular in terms of noise, parking and tidiness of any shared facilities.Fireworks are not allowed in or on the property.Smoking/Vaping  All our properties are non-smoking and under no circumstances must smoking/vaping occur inside the property. Smoking outside the property is not prohibited although due consideration should be given to others persons who may be in the area and all evidence of smoking must be responsibly and considerately removed.Access  You must allow us or a representative (including workmen) access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, we can enter the property at any time without giving you prior notice).
12. Maximum occupancy  You also must not allow more people than our website states to stay overnight in the property (unless with prior agreement from ourselves).  You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.). You should notify us and gain our approval if you are expecting Day Visitors to the property.
13. Pets/Dogs  We only allow dogs at our properties, no other type of animal is allowed in the premises during your stay. If the reservation includes dogs, then only the dog(s) agreed at the time of booking will be allowed on the premises.Dogs will only be accepted on the strict understanding that that they are kept under control, and are not left unattended on the premises at any time.

    Dogs should not be permitted into bedrooms or onto furniture.

    Dog owners must clean up after their pet, including in the outside areas and faeces should be disposed of in sealed bags in the bins provided

    Dog owners must ensure that their dogs cause no disturbance in the surrounding area, and should be kept on lead in particular in areas with livestock.

14. Safety  Guests must accept responsibility for their own and their children’s safety whilst on our premises. We accept no responsibility for personal injury to any guests or consequential loss or damage to their property.
15. Vehicles  Vehicles are parked and left at our premises entirely at the customer’s own risk, only the area designated to the rented property is to be used for parking.No caravans, motorhomes, boats, horse boxes, etc are allowed on the property.Any vehicles which are not for personal use of the registered guests are not permitted to be parked at the property.
16. Left Property  We charge a £15 administration fee plus postage, to compensate for our time in retrieving and packing the item.  We reserve the right to charge more for heavier or valuable items.  We will dispose of unclaimed items left behind to charity shops within twenty eight days.
17. Special Requests  If you have any special requests, you must let us know when you make a booking.  Although we cannot guarantee that any request will be met. Confirmation that we have noted a special request or passed it on to a service provider, or of the fact it is shown on your written confirmation or any other document, is not confirmation that the request will be met. If we fail to meet any special request, it will not mean we or they have broken your contract.
18. Complaints Any issues arising from your stay should be immediately notified to us by email or telephone, we will take action to sort your complaint out as soon as possible.
19. Governing law Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you must agree that any dispute will be dealt with by the courts of England and Wales.
20. Communicating with you  To process your booking we will need to collect and process personal information. From time to time we would like to send you by email, some information about South Lakes Escapes and the surrounding regions including special offers and things to do in the area and general information that we think will interest you.  We will first ask for your consent to add your email to our mailing list.  You can email at anytime to unsubscribe from this list. We will not pass your details onto third parties. Unless it’s in circumstances where third parties would need to know your personal information eg a restaurant reservation, and only to the third party service provider concerned.